Terms and conditions

Terms and conditions for the sale of custom-made Murals or tiles.

These Terms and Conditions will apply to the purchase of the Tiles detailed in our quotation by the buyer from Tilesquare.

These Terms and Conditions will be deemed to have been accepted by you when you accept them or the quotation or from the date of any delivery of the Tiles and will constitute the entire agreement between us and you.
These Terms and Conditions and the quotation apply to the purchase and sale of any Goods between us and you, to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

Made to Order / Custom Tiles – Order Terms and Conditions:

By consenting to the terms and conditions you will understand that the items you are ordering are handmade/handcrafted, made-to-order Custom Design Tiles that are created in our warehouse specifically for your order. These items take time to create and are typically completed between 1-2 weeks after your order is placed.

The Order process is set out on the Website or by Email. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

Payment:

Please note that Full payment is required before production is processed.

Delivery:

We will arrange for the delivery of the Goods to the address specified in the quotation, or your order or to another location we agree in writing. We will strive to dispatch your order within 1-2 days from your payment.

Inspection and acceptance of Goods:
You must inspect the Goods on delivery. If you identify any damages or shortages, you must inform us in writing within 7 days of delivery, providing details.
Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and if required, have carried out an inspection.
Subject to your compliance with this clause and/or our agreement, you may return the Goods and we will, as appropriate, repair, or replace, or refund the Goods or part of them.
We will be under no liability or further obligation in relation to the Goods if:
if you fail to provide notice as set above; and/or
you make any further use of such Goods after giving notice under the clause above relating to damages and shortages; and/or
the defect arises because you did not follow our oral or written instructions about the storage, commissioning, installation, use and maintenance of the Goods; and/or
the defect arises from normal wear and tear of the Goods; and/or
the defect arises from misuse or alteration of the Goods, negligence, wilful damage or any other act by you, your employees or agents or any third parties.

Data protection:
When providing the Goods to the Buyer, the Seller may gain access to and/or acquire the ability to transfer, store, or process personal data of employees of the Buyer.
The parties agree that where such processing of personal data takes place, the Buyer shall be the ‘data controller’ and the Seller shall be the ‘data processor’ as defined in the General Data Protection Regulation (GDPR) as may be amended, extended and/or re-enacted from time to time.
For the avoidance of doubt, ‘Personal Data’, ‘Processing’, ‘Data Controller’, ‘Data Processor’, and ‘Data Subject’ shall have the same meaning as in the GDPR.
The Seller shall only Process Personal Data to the extent reasonably required to enable it to provide the Goods as mentioned in these terms and conditions or as requested by and agreed with the Buyer, shall not retain any Personal Data longer than necessary for the Processing and refrain from Processing any Personal Data for its own or for any third party’s purposes.
The Seller shall not disclose Personal Data to any third parties other than employees, directors, agents, subcontractors, or advisors on a strict “need-to-know” basis and only under the same (or more extensive) conditions as set out in these terms and conditions or to the extent required by applicable legislation and/or regulations.
The Seller shall implement and maintain technical and organisational security measures as are required to protect Personal Data Processed by the Seller on behalf of the Buyer. 
You bear the risk and cost of returning the Goods.
Acceptance of the Goods will be deemed to be upon inspection of them by you and in any event within 1 day after delivery.